ORDERING & SHIPPING

 

What are supported shipping methods on Nunumart?

Currently, we offer free shipping methods to supported countries and locations esp. US, UK, EU, PH, and AU.

Also, in some products, there are available expedited shipping for a cost ranging from 10$-30$ depending on shipping address.

How do I report a seller or product?

Please email us at [email protected]

  • send the link of the product
  • name of the seller
  • And description of the incident.
How do I find a product?

You can browse through our homepage the featured products, new products or best-selling products.

Browse through the categories on the home page or at the side bar of the shop page.

Or, you can always use the product search bar on top.

I have questions about details of a product

Please email us through [email protected] or like and message us on our FB page: 

.

Do I have to pay for customs and import taxes?
  • You may be charged customs duties and taxes for something you bought on Nunumart because:
  • Duties and taxes are typically not included in the price of the item, and might not be included in the overall shipping costs you pay to the seller.
  • When shopping on Nunumart, you are buying from overseas sellers. That’s why sometimes you will be asked to pay customs duty.
  • The taxes may depend on where your order was sent from, the type of items you bought, their value and the weight of the package. Different countries may have different tax policies regarding specific products. It’s always best to confirm this with the seller or your local customs authority.
  • You are responsible to clear VAT on all purchases made on Nunumart. This can be done through the VAT clearance procedure of your local customs authority in your country of residence.

You may contact us via Phone: 302 401 6090 or Email: [email protected]

How do I manage my shopping cart?

To manage your shopping cart, you may click on the bag icon on the right-most side of the main navigation menu and click view cart or checkout directly.

What is my Wish List for?

The wishlist is for products that you want to bookmark or save for later. You can access and manage your wishlist in My Account or by navigating to My Wishlist in the Main Menu.

Why cannot I place order due to security reasons?
  • You order cannot be successfully placed due to a potential security risk. Please double check if any unusual behavior has occurred for this order and then try to place the order again.
How do I place an order?

1. When you’ve found a product you like, make sure you check product specifications such as size and color. You can also find more detailed information, such as sizing tables, if you scroll down the product detail page.

2. Some sellers also offer coupons. You can find them in their store and the product detail pages.

3. When you’re ready to place your order, you can click “Buy Now” and continue to the checkout, or you can add the product to your cart first and continue shopping.

4. If you want buy all the items in your cart, simply click “Buy All” to place your order

Note: once the order has been paid, you are unable to change the shipping address. However, you can contact the seller to send him/her any updates.

Why cannot I place an order?
  • If you’re having trouble placing an order, check if you’re experiencing one of the following difficulties:
  • Incorrect verification code. Make sure you enter the correct verification code when prompted.
  • Please make sure your information only contains English characters.
  • Note: You will not be able to place an order if you are based in China or your account is registered as a seller account
How do I set my shipping address?
  • Your shipping address will be set automatically on your 1st order, or…
  • Manually Set your shipping address on the Shipping address page in My Nunumart. You can add multiple addresses on this page and select the preferred destination each time you place an order.
  • Sign into your account and go to My Orders 
  • Click Shipping Address
  • Add/Edit/Delete your addresses
  • Click Save

What are supported shipping methods on Nunumart?
  • Currently, we offer free shipping methods to supported countries and locations esp. US, UK, EU, PH, and AU.

    Also, in some products, there are available expedited shipping for a cost ranging from 10$-30$ depending on shipping address.

What countries are supported by Nunumart?

Though we ship internationally, at the moment, supported countries and regions are the following:

  • USA
  • EU & UK
  • UAE
  • Southeast Asia inc. Japan
Where does Nunumart ship from?

We have warehouses and  fulfillment centers in the following regions/states:

  • US
    • LA, CA
    • Charlotte, NC
  • Europe
    • Riga, Latvia
  • China
How long does it take for items to arrive?

Below are estimates depending on where your item ships from. We will determine to source from the nearest warehouse/fulfillment center from your location.

 DxNunuAll other Products
CountryFreeExpeditedFreeExpedited
US7-10 days3-8 days20-30 days7-15 days
EU & UK7-15 days5-10 days20-30 days7-15 days
Western SEA10-30 days7-15 days20-30 days10-15 days
Eastern SEA15-30 daysN/A20-45 daysN/A

How do I track my order?

Once orders are shipped, you will be sent with shipping information including (if available from fulfillment) a tracking number. 

Also, you can click “Track My Order” in the Main Menu and go to My Orders page in your My Account Page where shipping information can be displayed and track from there.

Why has my order been closed?
  • When an order is closed, we will send you an email including the detailed reason for closing the order.
  •  
  • You can also find the reason in your Nunumart account:
  • Go to My orders > click View Details to find out why your order has been closed.
Can I change order details such as size, shipping etc.?
  • Unfortunately, order details cannot be revised after an order has been placed successfully.
  • If you want to change anything about your order, you can try the following:
  • Ask the seller to cancel your order. Once your order has been successfully cancelled, you can place a new order.
How do I cancel an order?
  • Before your order is shipped out, you can follow the below steps to cancel it:
  • Step 1: Sign into My Orders and find your order
  • Step 2: Click Cancel Order
  • Step 3: Select a cancellation reason in the pop-up box and submit your request

Note:

  • You can only cancel an order before the seller ships it out.
  • If you have already paid for your order, the cancellation request needs to be approved by the seller first. If an agreement is reached, the seller will not ship the order and the transaction will be cancelled automatically. If no agreement is reached, the seller will continue to ship the order.
I cannot find an order in my account
  • To check your order, please sign into My Orders. If you can’t find your order in the list, please check whether:
  • You’ve already deleted the order; you can find it under Deleted Orders.
  • You’ve deleted the order permanently. If so, you won’t be able to find it anywhere in your account anymore.
  • You created different accounts on Nunumart. Please sign in to the account under which the order was placed.
  • Forgot your login ID? Please click the Chat Now button (at the bottom of this page) to chat with our Customer Service Team.



Why has my order been frozen?
  • When an order has been frozen, we will send you an email including the detailed reason for freezing the order.
  • You can also find the reason in your Nunumart account:
  • Go to My orders > click View Details to find out why your order has been frozen.
  • If you processed a charge back from your bank account, then your order will appear as frozen. Please wait for the verification result or contact the bank for the details.
  • If your bank agrees to charge back, your order will be closed and you’ll receive a full refund.
  • If your bank doesn’t charge back, your order will be unfrozen and you will be able to continue processing the order accordingly
How do I confirm delivery once I have received my order?

If your order has been successfully delivered and you are satisfied with the item(s), please follow the below steps to confirm delivery:

  • Step 1: Sign into My Orders and locate your order
  • Step 2: Click Confirm Order Received
  • Step 3: Select the product you received and click Confirm Order Received
  • Step 4: Click Confirm and the order will be completed

Note:

  • If your order is not delivered on time and the seller has confirmed shipment, please contact the seller for an extension of the Buyer Protection time.
  • You can apply for a refund if:
  • The items are not as described
  • The order does not arrive within the stated delivery time
  • Click here to learn more about how to open a dispute.
How do I extend Processing Time of an order?

If you want to extend an order’s Processing Time, please follow the below steps:

  • Step 1: Sign into My Orders and find your order
  • Step 2: Click Extend Processing Time
  • Step 3: Fill in the extension time and click Confirm
How do I delete an order?

Once an order has been completed, you can follow the below steps to delete it from your order list:

  • Step 1: Sign into My Orders and find your order
  • Step 2: Click the trash can logo on the order page
  • Step 3: Click Delete Order to confirm deletion

This order will be moved to Deleted Orders. If you want to clear the order from your account permanently, go to Deleted Orders and click Permanently Delete Order

Account Management

 

How do I register on Nunumart?
  • Click Join on the homepage or at the top right corner of any Nunumart page
  • Enter your email address and wait for the Nunumart verification message
  • Once you receive the verification message, set and confirm your login password
  • Enter your name and confirm, then start shopping!

Note: Make sure you enter the correct email address, and don’t forget to check your junk or spam folder if you don’t receive the verification email. Our system currently only recognizes characters from the English alphabet.

I cannot sign in to my account. What can I do?

To sign into your account, please make sure you enter the correct registered email address (or Member ID) and password. Your password is case sensitive, so please check if your keyboard’s Caps Lock light is on and also make sure there are no extra blank spaces in the password. Other solutions may include:

  • Delete cookies or change your browser
  • Try the Password Retrieval process
  • If you encounter an error message saying, “Sorry, you are not authorized to sign into this account”, please contact our customer service team

Note: check your email inbox. You may have missed important information regarding your account.

My account is unavailable. What can I do?

There are many reasons for your account to be unavailable, such as:

  • Self-deactivation. In this case, we suggest you register a new account
  • Deactivated due to trading rules violation
  • Due to security reasons, we temporarily locked your account to protect your information.

Note: check your email inbox. You may have missed important information regarding your account.

I mistakenly registered a seller account. What can I do?
  • If you mistakenly registered under a seller account, register again under a buyer account. You are unable to change the account from seller to buyer account.
  • You will encounter the below error message if you try to shop on Nunumart with a seller account.
Can I sell on Nunumart?

At the moment, seller accounts are only limited for brand partners described in our homepage. We will be updating our customers once that portal is available globally.

How do I change my email address?

You can change your email address anytime through My Nunumart.

  • Sign into Nunumart and go to Account
  • Click Change Email Address
  • Complete the verification process. Enter your new email address along with the verification code that will be sent to your current email address (Login ID), and click Submit
  •  
How do I cancel my account?

To cancel your account, please follow the steps below:

  • Step 1: Sign into Nunumart
  • Step 2: Click Account, then Edit Member Profile
  • Step 3: Click Deactivate Account and fill in the required information

Note: once you have deactivated your account, you will still be able to track information your previous orders.

How can I use my email address for a new Nunumart account?

If you have several Nunumart accounts and would like to link an existing email address to your new account, you need to:

  • Change the email address of your existing/old account first. At the moment, each Nunumart account can only be linked to one unique email address.
  • After you’ve successfully updated the address of your existing account, you can link your new account to the other email address.

What is my rewards and wallet?

Once registered, your account is automatically eligible to My Wallet where rewards are credited.

Also, the wallet can be used to Pay or partially pay items in Nunumart 

Where is My Wallet?

You may view your wallet in your My Account page or simply click on the My Wallet in the My Account Menu.

How can I increase my account wallet balance?

Nunumart provides rebates on most products purchased. Usually in the rate of 2-5%.

Also, you may top up your wallet account by going to My Wallet in the main menu and clicking Top up. You will then go to checkout and Pay for the amount you specified.

How do I remove my email address from your mailing list?

To no longer receive our emails, please go to our website and follow the steps below:

  • Sign in to My Nunumart, click Account, then go to Email Notifications.
  • You can choose which kind of notifications you no longer want to receive by simply clicking the Disable button(s). It can take up to 24 hours before your request is processed.

Please note, some important emails, such as dispute notifications, cannot be canceled.

If you have any questions regarding our Privacy Policy or if you wish to access or correct your Personal Data, you may send your request in writing to the following address:

[email protected]

Payments

 

Which payment methods can I use on Nunumart?
  • Nunumart accepts all Major credit and debit cards
    1. MasterCard
    2. Visa
    3. American Express
    4. Discover
  • Paypal
  • Google Pay (on Chrome)
  • Apple Pay on iOS, Safari
  • Nunu Wallet (if wallet contains a lesser amount than the cart, you will be asked to provide another payment method for the remainder of the cost.)
How can I pay with my credit card or debit card?
  • Go to Checkout, you will be presented with 3 options: Stripe, Paypal, and Wallet. Select Stripe as the payment option and proceed.
How can I pay in my local currency?
  • All payments are made through the local currency of the IP address where you are accessing Nunumart. This is done automatically.

What should I do if my card payment has failed?
  • Please make sure you have paid with Visa, MasterCard, Maestro (debit card) or American Express.
  • When making payment on Nunumart, you must have an activated 3-D Secure Code. Please contact your bank to confirm whether your card has been authorized with 3-D Secure Authentication.
  • If you have a VISA card, click here to learn about 3-D Secure for VISA.
  • If you have a MasterCard, click here to learn about the MasterCard SecureCode
  • If your card has expired or your payment has exceeded your card’s limit, please contact your card issuer.
  • If you got an error notice on the checkout page, please check your card information and try to pay again. If this doesn’t work, you can try using another card or another browser
  •  
Why was the wrong amount deducted from my account?
  • Please note Nunumart only charge user the value in order confirmation page and no extra money will be received.
  • If extra money has been deducted from your account, it may due to:
  • – exchange rate change
  • – service fee or transaction fee charged by bank
  • – supportive currency of your card is A, while order pay in currency B may cause more transaction fee. Kindly note every card with supportive currency. Eg: if your card only support transaction in USD while order was paid through RUB. The transaction will be converted for further processing and extra money may be required for every conversion.
  • If you still have concern about this value, please double check with bank if value difference was caused by above reasons.
  •  
Why does it say that my payment cannot be processed because of security reasons?
  • Your order cannot be processed due to security reasons. Please contact us to help you place your order.
Why has my order been closed because of security reasons?
  • All payments on Nunumart will go through a verification process. We might have discovered a risk and to protect your account we have automatically cancelled your order and payment. Your card will be temporarily blocked on our site/app.
  • In situations like this, some banks will decide to put your payment on hold. The money will be transferred back to your account, how long this takes mostly depends on your bank.
  • For more information, please contact your bank.
I have paid for my order. Why does the order status still say Awaiting Payment?
  • Please check whether you have placed repeat orders with the same price and same product from the one seller, but only paid for one of them.
Why is my order being verified after I have already paid?
  • To ensure the safety of your payment, all orders on Nunumart will be verified. If you paid for your order by credit card, this process will take no longer than 24 hours. Once your payment is verified, the seller will start preparing your order for shipment. If we failed to verify your payment, your order will be automatically cancelled.
  • If after 24 hours your order is still being verified, please contact our Customer Service Team.

Coupons and Promotions

 

How do I use a coupon or discount?

When you place your order, you can use your coupon or get a discount. Here’s how:

  • Make sure you know when you can use the coupon.
  • Go to My Coupons to see which coupons have been added to your account.
  • When using your coupons, please pay attention to the following:
    • The minimum spend
    • The validity period
    • The coupon rules
Why cannot I get discount?
  • If you cannot get discount, please check below reasons:
  • A limited amount of discounts are available. Distributed on a first come, first served basis, you may not get discount when it is out of stock.
  • Check the deadline of discount. As we always have various activities on Nunumart, you can join other activities to get coupons and discounts.
  • Check if you meet the minimum spending requirements. For example, if it shows “US $7.00 off per US $89.00”, it means you can get the US $7 discount only when your order value is over US $89.
  • Kind Note: Currently, Russian and Spanish sellers do not accept Nunumart discount.
I did not receive my coupon, what can I do?
  • Currently, you can click here and select different tag such as ‘Nunumart Coupons’, ‘Seller Coupons’, ‘Nunumart Select Coupon’ to find coupons under your account.
  • If you don’t find the coupon under your account, please check below possible reasons:
  • Check whether the campaign is still valid. It may has not yet started or already expired.
  • Check whether the coupon is issued based on first come, first served basis. The coupon may already run out and you can try earlier in next round.
What kind of coupons are there on Nunumart?
  • Coupons are a great way of saving extra on your orders. On Nunumart, you can find three kinds of coupons:
  • Nunumart coupons
  • You can use this coupon on any regularly priced item on our website and app.
  • Want to know if you have any Nunumart coupons? You can find them here.
How do I get a coupon back?
  • If you receive a full refund on an order used with Nunumart Coupons or Nunumart Select Coupons, the coupon(s) will be returned to you while they are still valid.
  • However, please note that if you receive a full refund on an order used with a Store Coupon, the Store Coupon will not be returned to you.
How do I get coupons or discounts?

You can get coupons and discounts in many different ways:

  • On the product page
  • Go to Store Promotion.
  • In the orange section you can see the discount the seller offers. During checkout, this discount gets automatically deducted from the order total.
Why cannot I use my Nunumart coupon?

Sometimes, it looks like no coupons are available. In this case, you can check the following:

  • Is your coupon still valid? You can find out by going to My Coupons.
  • If the coupon status says Expired or Used, this means that you can’t use the coupon anymore.
  • Are you meeting the minimum spending requirements?
  • For example, if a coupon is only valid for orders over US $100, but the total order value is only $80, you can’t use the coupon.
  • Have you checked the coupon terms?
  • Some coupons are only valid on our app/website or can be used for specific items only.

What is my rewards and wallet?

Once registered, your account is automatically eligible to My Wallet where rewards are credited.

Also, the wallet can be used to Pay or partially pay items in Nunumart 

Where is My Wallet?

You may view your wallet in your My Account page or simply click on the My Wallet in the My Account Menu.

How can I increase my account wallet balance?

Nunumart provides rebates on most products purchased. Usually in the rate of 2-5%.

Also, you may top up your wallet account by going to My Wallet in the main menu and clicking Top up. You will then go to checkout and Pay for the amount you specified.

How do I stay informed about promotions on Nunumart?
  • Our current promotions are always visible on our homepage.
  • Also, once you are registered to Nunumart, you will regularly receive promotional mailers from us if there are new products, sale periods, new collections, etc.
Do you have an Affiliate Program?
  • Currently, we do not have affiliate programs.

Returns and Refunds

 

I have not received my order. What can I do?

If you haven’t received your order, please try the below methods to solve the problem:

  • Method 1. You can track your order with the tracking number given by the seller:
  • Go to My Orders > Locate the order > and Click Track Order.
  • If you find the tracking number is invalid, it may be because the shipping company needs 3 to 7 days to update the shipping status. You can also contact the seller for more shipping information. You may leave a message on the order details page or click Contact Seller on order list page.
  • Method 2. Contact the seller for more information. If that doesn’t work, you can always apply for a refund by opening a dispute. Make sure you do this before your Buyer Protection has ended. Click here to open a dispute.
  • Method 3: If you didn’t receive your order and you Buyer Protection is about to end, please click the Chat Now button (at the bottom of this page) to chat with our Customer Service Team.
The product I received does not match the description. What can I do?

If you are not satisfied with the product you received, contact your seller to agree on a solution.To contact the seller, click Contact Seller to send them a message.If that doesn’t help, you can apply for a refund by opening a dispute. Please make sure you do this before your Buyer Protection has ended. This is how you open a dispute:

  • Step 1: Sign into My Orders and locate your order
  • Step 2: Click Open Dispute
  • Step 3: Fill in your refund request and click Submit

Please make sure you open a dispute before your Buyer Protection has ended.

If the seller agrees to your refund request, or doesn’t respond within 5 days, the refund will be processed. You can click Dispute in Progress or Dispute Finished on your order list to check the dispute status.

Rights Protected:

  • 14 days to reconsider your purchasing decision and withdraw
  • 2 years Standard manufacturer warranty for your cover, if any item that is different from how it is described or that has manufacturing defeats. If you would like to activate this warranty, please contact your seller.
  • Accurate information of your transaction and clear terms that bind your deal.
  • Seeking help from the relevant consumer support from your country of residence
  • Any relevant buyer protection that may be implemented by Nunumart from time to time (e.g. e-commerce)
What will happen after I have opened a dispute?
  • After you’ve opened your dispute, the seller will be notified and gets 5 days to reply to your request. For more details on your dispute, please check the order details.
  • – If the seller agrees with your request or if he/she doesn’t reply within 5 days, you will automatically get your refund. This can take between 3 to 15 working days.
  • – If the seller doesn’t agree with your refund request, you can propose a new solution or wait for us to automatically escalate your dispute. In this case we will help you look into the matter and try to find a suitable solution.
  • – If you escalated your dispute and haven’t received an update for a long time, please get in touch customer service team.
How can I add evidence or update my dispute?

To update your dispute, please follow the below steps:

  • Step 1: Sign into My Orders and find your order
  • Step 2: Click Dispute in Progress
  • Step 3: Check whether Nunumart or the seller has already proposed a solution
  • You can choose to accept or reject a proposal
  • To update your proposal, please click Edit

To offer more evidence to support your claim, please click Upload Evidence. You can upload files in .jpg, .jpeg, .bmp or .png (2MB max).

I am having trouble opening a dispute. What should I do?

If you have difficulties opening a dispute, please check the below possible reasons:

  • The Buyer Protection period may be over
  • Please note that you can open a dispute on the 11th day after seller has sent out your order and within 15 days of the order’s completion.
  • There are errors in the dispute form
  • The dispute form only supports English characters. Please remove any non-English characters and punctuation in the form.
  • The form includes an unsupported file type
  • Supported file types that can be added in the dispute form include: .jpg, .jpeg, .bmp, .gif, and .png. Each document should be less than 2MB. Please note that word documents, excel sheets and other file types are not supported.

If you have already added an attachment but still receive a “Please add attachments” notification, please compress the picture and upload it again.

I am not satisfied with a dispute result. What can I do?

If your dispute was closed by our Case Management Team but you are not satisfied with the result, you are can click Appeal to appeal the result within 7 days of the case closing.

How do I cancel a dispute?

To cancel a dispute, please follow the steps below:

  • Step 1: Sign into My Orders and locate your order
  • Step 2: Click Dispute in Progress
  • Step 3: Click the Cancel Dispute button to cancel the dispute

Note that if you cancel a dispute and the Buyer Protection period has ended, the payment will be released to the seller.

I received my order after getting a refund. What should I do?

If you receive an item after the system has processed your refund, please contact the seller to resolve the issue. To contact the seller, click Contact Seller to send them a message.

Why does it show that a refund is being processed after my order cancellation?
  • It means your refund is currently being processed for you. Normally, it takes about 3-20 working days to receive it in your bank account. Please wait patiently for the refund.
How do I get a refund by credit card or debit card?
  • You will receive your refund on the same card that you used to pay for your order. It usually takes around 3-20 business days for the money to arrive.
  • For more information about the refund status, please check the order details page on our website.
  • It normally takes 3-20 business days for refunds to be processed.
  • If the refund status is marked as “Complete”, but you can’t find the payment in your bank account, please contact our Customer Service Team.
How can I get a refund if my credit card is no longer valid or has expired?
  • You will receive your refund on the same card that you used to pay for your order. To secure the safety of your account, we can’t refund to other cards.
  • If your original card is not valid or if it has expired, please contact your card issuer for more information. Normally they receive the money on your behalf and transfer it to your bank account.
How can I get a refund if my bank has gone bankrupt?
  • Refunds can only be sent back to the account with which you used to make the payment. If your bank has gone bankrupt, please contact your card issuer directly for more information.
I have not received my refund on my credit card yet. What can I do?
  • If you paid with a credit card, the money will be refunded to your card. It usually takes around 3-15 business days for the money to arrive.
  • If the refund process is marked “complete” but it looks like you did not get your money back yet, please check your bank account first. Some refunds are booked on the date of the purchase.
  • If after carefully checking your bank statement (as suggested above) you still cannot find your refund, please contact our customer service team.
In which situation can I receive a refund in my Wallet Account?

In Most occassions, we refund completed disputes via your wallet in My Wallet as a credit so as to mitigate bank charges that may incur along the transmittal. This way, you may enjoy 100% of your refund.

Why is the refund lower than I expected?
  • Please go to your order details page on our website to find out whether you have applied for a full or partial refund.
  • Please note that the following costs cannot be refunded:
  • Currency conversion fees charged by your credit card issuer.
  • Credit card transaction fees.
  • Floating exchange rates.
How can I get a refund through Cash Payment?
  • Nunumart does not refund through Cash, only thru your wallet or the methods explained previously.

You may ship the item to:

1406 N. Dupont Hwy. Suite # PH0084, New Castle, DE, 19720

Shipping cost will initially be shouldered by Buyer. send via email a picture of your shipping receipt for reimbursement process.

Once Nunumart receives your returned item, it will evaluate if item has been tampered. If item is OK, reimbursement will be credited to your wallet.

How do I check if my order comes with the One-year warranty service?
  • Go to “My Orders” to find a record of your past and current orders. Orders with the One-year warranty service will indicate “Service: 1 year warranty” and have the “Warranty Service” button.
What is the process for the One-year warranty service?

1). Please click the “Warranty Service” button to enter the Warranty Service Detail page. There you will find information on the service provider and warranty conditions.

2). Please click the “Apply Warranty” button to submit a warranty service request. The service provider will handle the case for you.

3). Please follow-up on the repair and maintenance process and pay attention to any updates.

4). Please confirm receipt of the item after the service provider sends the device back to you.

Why does my order come without the One-year warranty service?
  • Currently, the One-year commercial warranty service for phones and tablets is only available for buyers from certain countries (Russia, Ukraine, France, Germany, Poland, Belgium, Italy and Netherlands). We are trying to coordinate with the sellers and service providers to provide better protection for all cross-border transactions on Nunumart.com.
When can I apply for the One-year warranty service?
  • If you have purchased or been provided with the One-year commercial warranty service, you may apply for the commercial warranty service within one year after the waiting period, which is 15 days after your order with the One-year warranty service is completed.
Why was my One-year warranty service application rejected?
  • The One-year warranty service covers electronic and mechanical device breakdowns (internal faults) that occurred during normal use in the 12-month term covered by the Warranty service contract. Man-made damage and malfunction caused by improper operation are not covered. Please pay attention to the warranty terms and conditions in the contract between you and the service provider or seller.
What can I do if my device is found faulty or broken during the 15-day waiting period?
  • If you have any problems with your device during the 15-day waiting period, please discuss with the seller; if that doesn’t help, you can open a dispute for further assistance. Please make sure you do this before your Buyer Protection period has ended.

Close Menu
Select your currency
USD United States (US) dollar
EUR Euro

HEY THERE!

LOGIN via Social media below and ENJOY this 10% discount coupon on top of already on-sale items.

10% OFF!

Just copy the code below and enter it on the cart page before checking out.

NNMNU18

×

Ordering & Shipping FAQ

Shipping

Currently, we offer FREE SHIPPING to supported countries and locations esp. US, CA, UK, EU, AU, NZ, SEA & JP.

Also, in some products, there are available EXPEDITED shipping for a cost ranging from 10$-30$ depending on shipping address.

DxNunu
CountryFreeExpedited
US & CA7-10 days3-8 days
EU & UK7-15 days5-10 days
AU & NZ15-30 days7-15 days
SEA & JP10-30 days7-15 days
Everywhere Else20-45 daysN/A
   
All other Products
CountryFreeExpedited
US & CA20-30 days7-15 days
EU & UK20-30 days7-15 days
AU & NZ15-30 days7-15 days
SEA & JP20-30 days10-15 days
Everywhere Else30-60 daysN/A
Orders & Payment
Ordering:

You may add this to your cart and shop more, or if you have Google Pay or Apple pay set up, directly buy this through Chrome or Safari.

Payment Options:
  • Nunumart accepts all Major credit and debit cards
    1. MasterCard
    2. Visa
    3. American Express
    4. Discover
  • Paypal
  • Google Pay (on Chrome)
  • Apple Pay on iOS, Safari
  • Nunu Wallet (if wallet contains a lesser amount than the cart, you will be asked to provide another payment method for the remainder of the cost.)
Taxes, Duties, and Fees
Taxes:

Don’t worry about this. We pay for VAT, GSTs, and all other sales tax in every purchase.

Custom Duties:

Depending on the cost of the item, which country it ships from, the courier may reimburse custom duties from you. in most cases, any item under 200$ is duty free.

We have warehouses and  fulfillment centers in the following regions/states:

  • US
    • LA, CA
    • Charlotte, NC
  • Europe
    • Riga, Latvia
  • China
Track your order

Once order is shipped, you will be notified via email.

Only Expedited Shipping generates a tracking number. You may track your order through your My-Account Page. Or simply, go to the main menu and select “Track My Order”.

Returns and Warranty

By default, all items come with 30-day upon receipt returns policy. 

Electronics Products all have 6-12 months manufacturers warranty depending on the product. Please see product description for per product details.

Apparels and accessories does not have manufacturer’s warranty but is eligible for return if there’s a manufacturing defect.

You may ship the returned item to:

 1406 N. Dupont Hwy. Suite # PH0084, New Castle, DE, 19720

Shipping cost will initially be shouldered by Buyer. send via email a picture of your shipping receipt for reimbursement process.

Once Nunumart receives your returned item, it will evaluate if item has been tampered. If item is OK & defect is verified, reimbursement will be credited to your wallet.

NNM5SEP18

5$ OFF

5$ off for a minimum 25$ purchase this September 2018

NNMNU18

10% OFF

10% discount for 1st Purchase

NNMDXNN10

10% OFF

10% off for a minimum of 50$ purchase of at lease 1 DxNunu product

NNM5SEP18

5$ OFF

5$ off for a minimum 25$ purchase this September 2018