Last Updated: Jul 27 2018

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See [INSERT LINK TO YOUR TERMS AND CONDITIONS].

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: [discounted or sale items, gift cards, personalized items, perishable goods such as food, flowers, newspapers or magazines, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases][include any that are applicable].  These items are not eligible for return, refund or exchange.

Shipping

To initiate a return, please email us at [email protected]  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 16192 Coastal Hwy. , Lewes, DE, 19958.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

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Ordering & Shipping FAQ

Shipping

Currently, we offer FREE SHIPPING to supported countries and locations esp. US, CA, UK, EU, AU, NZ, SEA & JP.

Also, in some products, there are available EXPEDITED shipping for a cost ranging from 10$-30$ depending on shipping address.

DxNunu
CountryFreeExpedited
US & CA7-10 days3-8 days
EU & UK7-15 days5-10 days
AU & NZ15-30 days7-15 days
SEA & JP10-30 days7-15 days
Everywhere Else20-45 daysN/A
   
All other Products
CountryFreeExpedited
US & CA20-30 days7-15 days
EU & UK20-30 days7-15 days
AU & NZ15-30 days7-15 days
SEA & JP20-30 days10-15 days
Everywhere Else30-60 daysN/A
Orders & Payment
Ordering:

You may add this to your cart and shop more, or if you have Google Pay or Apple pay set up, directly buy this through Chrome or Safari.

Payment Options:
  • Nunumart accepts all Major credit and debit cards
    1. MasterCard
    2. Visa
    3. American Express
    4. Discover
  • Paypal
  • Google Pay (on Chrome)
  • Apple Pay on iOS, Safari
  • Nunu Wallet (if wallet contains a lesser amount than the cart, you will be asked to provide another payment method for the remainder of the cost.)
Taxes, Duties, and Fees
Taxes:

Don’t worry about this. We pay for VAT, GSTs, and all other sales tax in every purchase.

Custom Duties:

Depending on the cost of the item, which country it ships from, the courier may reimburse custom duties from you. in most cases, any item under 200$ is duty free.

We have warehouses and  fulfillment centers in the following regions/states:

  • US
    • LA, CA
    • Charlotte, NC
  • Europe
    • Riga, Latvia
  • China
Track your order

Once order is shipped, you will be notified via email.

Only Expedited Shipping generates a tracking number. You may track your order through your My-Account Page. Or simply, go to the main menu and select “Track My Order”.

Returns and Warranty

By default, all items come with 30-day upon receipt returns policy. 

Electronics Products all have 6-12 months manufacturers warranty depending on the product. Please see product description for per product details.

Apparels and accessories does not have manufacturer’s warranty but is eligible for return if there’s a manufacturing defect.

You may ship the returned item to:

 1406 N. Dupont Hwy. Suite # PH0084, New Castle, DE, 19720

Shipping cost will initially be shouldered by Buyer. send via email a picture of your shipping receipt for reimbursement process.

Once Nunumart receives your returned item, it will evaluate if item has been tampered. If item is OK & defect is verified, reimbursement will be credited to your wallet.

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