Last updated: September 2026

NunuMart is a registered Malawian convenience shopping and delivery business based in Lilongwe. We respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains the information we may collect when you use NunuMart through our website, WhatsApp and related services, why we use it, and the choices available to you.

1. Information We Collect

Depending on how you use NunuMart, we may collect information such as:

• Your name and contact details;
• Your WhatsApp or mobile phone number;
• Your delivery address or delivery location;
• Products you browse, select or order;
• Order and transaction information;
• Messages and other information you provide when communicating with NunuMart;
• Information necessary to confirm or process payments;
• Basic technical information generated when you use our website or services.

2. How We Use Your Information

We may use your information to:

• Provide and manage NunuMart services;
• Process, confirm and fulfil your orders;
• Arrange and manage deliveries;
• Process or confirm payments;
• Communicate with you about your orders and delivery status;
• Respond to questions or requests for support;
• Improve our products, services and customer experience;
• Maintain the security and reliability of our services;
• Meet applicable legal, regulatory or record-keeping requirements.

3. WhatsApp

WhatsApp is NunuMart's primary shopping and customer communication channel. When you communicate with NunuMart through WhatsApp, information such as your phone number, messages and order-related information may be processed so that we can provide the service you request.

Your use of WhatsApp is also subject to the privacy terms and practices of WhatsApp and Meta. NunuMart does not control how WhatsApp or Meta independently processes information through their services.

4. Payments

When you make a digital payment, payment processing may be provided by an external payment service provider. Information necessary to process or verify the transaction may therefore be shared with or processed by that provider.

NunuMart does not need to receive your full card, mobile-money PIN or other confidential payment credentials in order to confirm an externally processed payment. You should never send passwords, PINs or similar confidential credentials to NunuMart through WhatsApp.

5. When We Share Information

We may share information where reasonably necessary to operate NunuMart, including with service providers that help us with functions such as payment processing, technology, communications and delivery.

We may also disclose information where required by law, regulation or a lawful request from an appropriate authority.

NunuMart does not sell customers' personal information.

6. Information Security

We take reasonable measures to protect personal information against unauthorised access, loss, misuse or disclosure. However, no online service or method of electronic communication can be guaranteed to be completely secure.

7. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business and transaction records, resolving disputes, preventing misuse and meeting applicable legal obligations.

8. Your Choices and Requests

You may contact NunuMart if you would like to ask about personal information we hold about you, request that inaccurate information be corrected, or request deletion of personal information where appropriate.

Some information may need to be retained where necessary for legitimate business records, fraud prevention, dispute resolution or applicable legal requirements.

9. Updates to This Policy

We may update this Privacy Policy as NunuMart's services develop or our legal and operational requirements change. The latest version will be published on this website with the date of the most recent update.

10. Contact Us

If you have questions or requests concerning this Privacy Policy or how NunuMart handles your information, contact us at:

NunuMart
Lilongwe, Malawi
Email: info@nunumart.com